Tax Hive Survey

1
Lead Id
2
How easy was it to upload your documents and information through our online tax portal?
Please Select
Please Select
Very easy
Somewhat easy
Neither easy nor difficult
Somewhat difficult
Very Difficult
3
What would have made the information and document upload process easier for you?
4
Did you encounter any issues while uploading documents and information to the portal?
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Please Select
Yes
No
5
What issues did you encounter and what would have made it better for you?
6
How would you rate the speed and efficiency of the document uploading process?
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Please Select
Excellent
Good
Fair
Poor
Very Poor
7
What would have made the document uploading process more efficient for you?
8
How satisfied were you with the communication from our tax team throughout the process?
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Please Select
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
9
What would have made the communication with our team better for you?
10
Were our team members responsive and helpful when you had questions or needed assistance?
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Please Select
Always
Most of the time
Sometimes
Rarely
Never
11
What would have made the process better for you?
12
How clear and understandable was the information and guidance provided by our tax team?
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Please Select
Very clear
Clear
Neutral
Unclear
Very unclear
13
What would have made the guidance provided more clear and understandable?
14
How accurate and thorough do you believe the tax preparation service provided was?
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Please Select
Very accurate and thorough
Somewhat accurate and thorough
Neutral
Somewhat inaccurate or incomplete
Very inaccurate or incomplete
15
What could we have done to be more accurate and thorough for you in the tax return preparation process?
16
Were the tax services completed in a timely manner?
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Please Select
Yes quicker than expected
Yes met expectations
No took slightly longer than expected
No took much longer than expected
17
Overall, how satisfied are you with the quality of the tax services provided?
Please Select
Please Select
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
18
I plan to have Tax Hive prepare my 2023 tax returns
Yes
No
19
Do you have any additional suggestions or comments to help us improve your experience?
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